BEGIN:VCALENDAR
VERSION:2.0
METHOD:PUBLISH
CALSCALE:GREGORIAN
PRODID:-//WordPress - MECv7.34.1//EN
X-ORIGINAL-URL:https://bucksalc.gov.uk/
X-WR-CALNAME:BMKALC
X-WR-CALDESC:Buckinghamshire and Milton Keynes Association of Local Councils
X-WR-TIMEZONE:Europe/London
BEGIN:VTIMEZONE
TZID:Europe/London
X-LIC-LOCATION:Europe/London
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20260329T020000
RRULE:FREQ=YEARLY;BYMONTH=03;BYDAY=-1SU
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20261025T010000
RRULE:FREQ=YEARLY;BYMONTH=10;BYDAY=4SU
END:STANDARD
END:VTIMEZONE
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-PUBLISHED-TTL:PT1H
X-MS-OLK-FORCEINSPECTOROPEN:TRUE
BEGIN:VEVENT
CLASS:PUBLIC
UID:MEC-a79f393b36fd04bbbdd6d344caba8e11@bucksalc.gov.uk
DTSTART;TZID=Europe/London:20260422T110000
DTEND;TZID=Europe/London:20260422T130000
DTSTAMP:20260310T141739Z
CREATED:20260310
LAST-MODIFIED:20260310
PRIORITY:5
SEQUENCE:4
TRANSP:OPAQUE
SUMMARY:New! Professional Complaint Handling for Town & Parish Councils – at 11am April 22nd – Online
DESCRIPTION:Professional Complaint Handling for Town & Parish Councils\n\nOverview\nComplaints are an inevitable part of council life, but managing them doesn’t have to be difficult. This practical, engaging session gives clerks and officers the tools, confidence and techniques needed to respond professionally, reduce risk and turn challenging situations into opportunities for improvement.\nWhat You’ll Learn\n\nThe different types of complaints and how to identify when an issue becomes formal\nPractical step‑by‑step methods for acknowledging, investigating and responding\nCommunication strategies to de‑escalate difficult conversations\nHow to set boundaries, manage expectations and prevent escalation\nApproaches for handling vexatious or persistent complaints while protecting yourself, staff and the council\n\nWho Should Attend\nClerks and council officers of all experience levels who want to feel more confident and in control when handling complaints.\nWhy Attend?\nParticipants will leave with clear frameworks, real‑world examples and proven techniques tailored specifically to the unique environment of town and parish councils.\nWho should attend: Suitable for offficers\nCourse Tutor: Dan Purchese, Breakthrough Communications\nRunning time: 2  hours approximately depending on Q&A\nRemote Access: Joining instructions will be issued closer to the time\nCancellation: A full refund will be given if 14 days or more notice prior to the date of the training course is given. However, this could cause an event to be cancelled if it becomes uneconomic to run.\nMembers £50 per ticket\nAssociate County Association Members: £50 per ticket\nNon-members £100 per ticket\n\n
URL:https://bucksalc.gov.uk/events/new-professional-complaint-handling-for-town-parish-councils/
CATEGORIES:All Training,Communications,Complaints,Events,Operational,Training
ATTACH;FMTTYPE=image/png:https://bucksalc.gov.uk/wp-content/uploads/2026/03/Dealing-with-Complaints-For-Town-and-Parish-Councils-.png
END:VEVENT
END:VCALENDAR