Managing difficult people and conversations – October 21st at 11.00am – Online
Managing professional relationships effectively is important, and this is particularly true for Clerks and local council officers. Yet whether it’s with other officers or with councillors, sometimes difficult situations will present themselves, and it’s vital to have the skills to manage the challenges. This session for local council officers explores practical techniques and ideas to manage difficult relationships in a council environment.
This course content is delivered by Breakthrough Communications who are NALC’s National Partners for advice, guidance and services on parish and town council communications and engagement, as well as Data Protection, GDPR and Freedom of Information.
The experienced team at Breakthrough Communications understand what good communication and effective compliance look like. As a team of communications professionals which include councillors and clerks, Breakthrough Communications also have insight into the unique world of parish and town councils.
Note: Zoom joining instructions will be issued to attendees nearer to the course date
Members: £30 per ticket
Non-members: £60 per ticket
Cancellation: A full refund will be given if 14 days or more notice prior to the date of the training course is given. However, this could cause an event to be cancelled if it becomes uneconomic to run.