conflict management

Managing difficult people and conversations – October 21st at 11.00am – Online

Managing professional relationships effectively is important, and this is particularly true for Clerks and local council officers. Yet whether it’s with other officers or with councillors, sometimes difficult situations will present themselves, and it’s vital to have the skills to manage the challenges. This session for local council officers explores practical techniques and ideas to […]

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Chairing in-person Meetings & Events (new) October 6th at 6.30pm – Online

Effectively chairing in-person meetings and events requires a range of skills. This practical session explores strategies and techniques to help new and experienced councillors alike to get the most from the meetings they chair, including skills to encourage everyone to participate and to manage conflict when it arises. Course Provider This course content is delivered

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New! Addressing Conflict between Employees & Members – February 16th at 11am – Online

Addressing Conflict between Employees and Members, including Code of Conduct Issues Guidance for Councils to address complaints of bullying, harassment and intimidation by Employees within the current legal framework, includes. The significance of the Localism Act 2011 and the Ledbury ruling. ACAS Guidelines on resolving internal disputes. Steps a “reasonable” Council should take to protect

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Addressing Conflict between Employees and Members – November 8th at 11am – online

Addressing Conflict between Employees and Members, including Code of Conduct Issues Guidance for Councils to address complaints of bullying, harassment and intimidation by Employees within the current legal framework, includes. The significance of the Localism Act 2011 and the Ledbury ruling. ACAS Guidelines on resolving internal disputes. Steps a “reasonable” Council should take to protect

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