best practice

New! Mastering Customer Service for Local Councils July 12th at 10am – In-person

Mastering Customer Service for Local Councils: Best Practices and Strategies for Dealing with Challenging Customers Overview: In this interactive, in-person workshop, we will explore best practice for how local councils can provide excellent customer service as well as strategies for dealing with difficult situations and people. We will cover essential skills required for effective customer service,

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Clerking Essentials for Town & Parish Councils – 27th October at 12.30pm – Online

If you are a new Clerk and getting to know your Council, it’s role in the community and the roles within the council, you will find this course extremely helpful. We will review the Clerks year, highlighting key points when actions have to take place. Following this course you will: Understand the Local Government structure

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Agendas and Minutes for Town & Parish Councils – October 28th at 11am – Online

The rules by which agenda and minutes are prepared for local councils are different to those in the corporate and charity sector.  This course is aimed at clerks, although councillors are welcome. The County Officer will advise clerks on the statutory obligations and discuss best practice during this session. Council and Committee meetings Terms of

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