New! Mastering Customer Service for Local Councils July 12th at 10am – In-person

Mastering Customer Service for Local Councils: Best Practices and Strategies for Dealing with Challenging Customers

Overview: In this interactive, in-person workshop, we will explore best practice for how local councils can provide excellent customer service as well as strategies for dealing with difficult situations and people. We will cover essential skills required for effective customer service, whether dealing with residents or external organisations, and how to use customer service engagement to improve the council’s proactive public communications.

Topics we will cover:

• Introduction to customer service best practices
• Understanding and managing customer expectations
• Customer service communications skills
• Dealing with challenging people and situations

Customer service key themes and council proactive communications

Who should attend:  All council employees and councillors 

Running time: 10am to 3pm including refreshment breaks and lunch

Note: please advise of any food allergies you may have in advance of your attendance by emailing balc@bucksalc.gov.uk

Location: Mezzanine Rooms, Aylesbury

Cancellation: A full refund will be given if 14 days or more notice prior to the date of the training course is given. However, this could cause an event to be cancelled if it becomes uneconomic to run.

Members:  £60 per ticket  including lunch and refreshments

Non-members: £120 per ticket  including lunch and refreshments