engagement

New! Mastering Customer Service for Local Councils July 12th at 10am – In-person

Mastering Customer Service for Local Councils: Best Practices and Strategies for Dealing with Challenging Customers Overview: In this interactive, in-person workshop, we will explore best practice for how local councils can provide excellent customer service as well as strategies for dealing with difficult situations and people. We will cover essential skills required for effective customer service, […]

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Building a two-way conversation with your community (New) – November 4th at 11am – Online

This session will help you consider practical and effective ways for your Council to systematically and proactively find out what really matters to people living within your parish, through a range of print and digital tools. Discover the tools, strategies and techniques needed to not just better promote your own messages but also to better

Building a two-way conversation with your community (New) – November 4th at 11am – Online Read More »

How to engage with young people in your community – September 28th at 6.30pm – Online

Young people can be a particularly challenging demographic for councils to reach and engage with. We explore how to understand the issues that matter to young people, how to effectively reach and engage with them online and offline, and how best to work with them to improve different aspects of your community. Note: This course

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