strategies

New! Mastering Customer Service for Local Councils July 12th at 10am – In-person

Mastering Customer Service for Local Councils: Best Practices and Strategies for Dealing with Challenging Customers Overview: In this interactive, in-person workshop, we will explore best practice for how local councils can provide excellent customer service as well as strategies for dealing with difficult situations and people. We will cover essential skills required for effective customer service, […]

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Building a two-way conversation with your community (New) – November 4th at 11am – Online

This session will help you consider practical and effective ways for your Council to systematically and proactively find out what really matters to people living within your parish, through a range of print and digital tools. Discover the tools, strategies and techniques needed to not just better promote your own messages but also to better

Building a two-way conversation with your community (New) – November 4th at 11am – Online Read More »

Chairing in-person Meetings & Events (new) October 6th at 6.30pm – Online

Effectively chairing in-person meetings and events requires a range of skills. This practical session explores strategies and techniques to help new and experienced councillors alike to get the most from the meetings they chair, including skills to encourage everyone to participate and to manage conflict when it arises. Course Provider This course content is delivered

Chairing in-person Meetings & Events (new) October 6th at 6.30pm – Online Read More »